Delivery Return and Refund
DELIVERY available to Malaysia Nationwide
Orders during Weekdays
Orders before 1pm will be dispatched on the same day.
Orders after 1pm will be dispatched on the next working day.
Orders during Weekends
Orders during weekend will be processed on next working day
West Malaysia : 1-3 working days after dispatched
East Malaysia : 2-7 working days after dispatched
If you need more information, kindly write in to [email protected]botato.com.my
Should you change your mind, we will happily provide an exchange or credit voucher subject to the following conditions;
Returned goods be accompanied with receipt.
The goods shall be returned within 7 days upon receipt.
The goods shall be in the Original Condition as received.
The above does not apply to particular sale goods, which are not returnable (due to hygienic purpose). Exchanges to be at the expense of the customer if exchanged via post or courier.
If goods are faulty. Faulty goods shall be returned to us as soon as possible. Shipping charges will be borne by buyer.
If for some reason you have selected the wrong colour, size or simply change your mind on the item you have purchased, kindly contact us soonest possible. If your item hasn't been shipped yet we are happy to change it, however, once order is logged on the courier, we are unable to make any changes - However please feel free to contact us and we will do our best to help you!