FAQ

1. HOW MUCH IS THE SHIPPING CHARGE?

 

Shipping is free of charge within Malasia nationwide for purchase over RM80. Please contact us if you would like to ship to oversea countries. enquiry@botato.com.my

 

 


2. HOW CAN I MAKE PAYMENT FOR MY ORDER?

 

We accept VISA/MASTER or Online banking direct debit payment by Major Banks in Malaysia. 

 

 

 

3. HOW DO I KNOW MY ORDER HAS GONE THROUGH, AND PAYMENT HAS BEEN CONFIRMED?

 

When you process your order in the checkout payment page, you will be notified whether your payment has been accepted or denied. You will receive an email regarding the status of your order. Tracking information can be found in your account page once your order is shipped.  

 

 

 

4. WHEN WILL MY ORDER BE DISPATCHED?

 

We always do our best to prepare and dispatch your order as soon as possible. Please allow 1-3 working days for West Malaysia deliveries, and 2-7 working days for East Malaysia deliveries. If your order is placed during weekend or public holiday, it will be processed on the next working day. During the holiday season, like Hari Raya, Independent Day, Christmas, New Year, Chinese New Year etc. Kindly allow longer time for the parcel to reach you.

 

 

 

5. I CHANGED MY MIND AFTER RECEIVING THE ITEM, CAN I GET A REFUND?

 

We accept refund request within 14 days after the item is delivered if the item remains in following conditions:

  • The item is not used and all packaging and tags are not damaged  
  • All items delivered must be returned to our warehouse and the buyer bear the return postage
  • We will verify all returned items and make sure they meet conditions for resale
  • Electronic accounts, vouchers or service charge are not refundable
  •  We reserve rights to reject refund request if the returned items don't meet conditions above

 

 

 

6. I'VE ORDERED THE WRONG ITEM, WHAT DO I DO?

 

In the case of ordering the wrong item, kindly let us know soonest possible by emailing enquiry@botato.com.my or calling 03-27759797. We will try to amend your order and dispatch as soon as possible.

 

 

 

7. WHAT IS WARRANTY PERIOD FOR MY PURCHASE?

 

Limited warranty is applied to all product sold by BOTATO ELECTRONICS on all platforms, the warranty period starts from the day the customer receives the product.

ITEM WARRANTY PERIOD WARRANTY SERVICE
Hardware Product 6 Month – 1 Year Walk in / Courier service
battery, adapter and other accessories packaged with the product 1Month – 6 Month Walk in / Courier serivice

 

*For pecific warranty period if refer to each item description.

  1. This limited warranty is only valid in Malaysia, and the product is not eligible for any international warranty service. To the fullest extent permitted by law, warranty service may only be performed by Botato Electronics Sdn Bhd or authorized Botato Electronics dealers

 

  1. Botato Electronics may conduct diagnostic tests on customers' products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Botato Electronics is not responsible for damage or loss of any program, data, or removable storage media. Botato Electronics is not responsible for the lost of parcel during shippingment by your courier service. The buyer will bear the shippment charge if any. 

 

  1. Prior to contacting BOTATO ELECTRONICS, please prepare to provide the following information is at hand:
  • Model, serial number
  • Customer’s full address and contact information.
  • Purchase order number, a copy of the customer’s original invoice/receipt.

 

  1. The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period, or 30 days from the date of completion of repair, whichever is longer.

 

  1. The warranty will continue in the event that the product is found to be defective after OTA upgrade released by the brand officially (no hardware defects).

 

  1. This warranty does not cover the following cases:
  • The product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
  • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
  • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
  • Any other circumstances that are contradictory or are not in compliance with business ethics.

  1. Botato Electronics will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed above. Repair of Out of Warranty products shall be separately quoted by Botato Electronics and respective service shall be provided upon service fee payment. For more detail, please email  enquiry@botato.com.my or call: 03 27759797.

 

 

 

8. I DONT KNOW HOW TO USE THE PRODUCT?

 

Kindly find the contact of aftersale service on the back on thank you card which is included in the parcel you received. Our customer service wil help you on the case.

 

Working hours:

Monday - Friday 9am-5pm

Weekend , Public holiday OFF

 

 

 

9. MORE QUESTIONS?

 

Kindly contact us via email enquiry@botato.com.my or call 03-27759797.